In order to deliver effective cloud and connectivity services, we understand that the underlying infrastructure needs to be robust, secure and cost-effective.
We have invested a lot of time and resources in planning and deploying our cloud environment, ensuring that our customers benefit from the best available technology and connectivity across our global selection of data centres and carriers.
For our data centre requirements, we utilize state-of-the-art facilities in South Africa, Europe and the USA and for our connectivity requirements we've partnered with Echo Service Provider, a Johannesburg based independent network aggregator.
South Africa - Johannesburg (JB1)
Opened in January 2010, the first phase of JB1, the Johannesburg based colocation data centre environment was set over 1250sqm. Current expansion phases will increase the colocation data centre floor space to over 3 850sqm. The Johannesburg data centre is fed by municipal power feeds which provide 6MVA power.
Environment
Environment
- Multiple cooling zones with independent CRAC units
- Temperature controlled and maintained between 22°C and 30°C
- Relative humidity maintained between 40% and 60%
- Hot aisle containment
- Data centre positive pressure to ensure a dust-free environment
- Independent humidity and temperature monitoring in all plenums
- Comprehensive perimeter and building security, with 'zones within zones' for multiple levels of security
- Pre-authorisation required for data centre access according to Teraco's Access Policy
- A visitor's identity is visually confirmed against a picture on a named user list, with additional biometric confirmation through fingerprint imaging
- Service areas are physically separated from data centre areas
- Continuous video surveillance of all zones and cabinets
- Comprehensive audit logs are maintained on all site access
- Cabinets comprise of either 43 or 47U racks
- An additional 200mm of depth is added per cabinet, making each cabinet 1200mm deep, allowing space for wiring, air flow and access
- All cabinets have unique locks, ensuring that only approved personnel are able to gain access
- Perforated front and back doors, allows for 86% air flow
- Site walls are 600mm thick
- All major network operators present in the Carrier Hotel
- There are interconnect cabinets on each row in the colocation area
- Any point within the data centre can be connected to any other via multiple routes
- Cabling for single and multimode fibre, Cat 6 UTP or GPO copper, can be arranged
- All cabling vendors are certified
- All cabling is managed by structured cabling policies and is implemented by Teraco technicians to guarantee availability
- JB1 has pro-active fire monitoring systems and incorporates best practice fire protection and prevention procedures
- There is multi-zone monitoring within all plenums and the energy centres
- Diesel generators and tanks are physically separate
- All monitoring and fire protection equipment is fed via an independant power source
- Alarms and early warning messages alert technicians on duty
- All areas have 24x7 intelligent monitoring and video surveillance with integrated motion sensors
- A unified building monitoring system logs all security and environment data
- Municipal power feed provides 6MVA to the data centre
- Resilient diesel backup generators are fuelled to provide 5 days of power boosted by guaranteed diesel delivery should the municipal supply fail
- Power is cascaded to multiple resilient distribution boards that enable the servicing of multiple zones
- Fully online UPSs ensure frequency, voltage and surge stability
- Power Distribution Unit technology is able to manage the power down to socket level within cabinets, in addition to remote management capabilities reducing the need to physically enter the site
- Power is supplied in 1.1KVA increments, from 1.1KVA per cabinet upwards. Higher power configurations are available
Europe - Amsterdam (AD1)
Our European partner features state-of-the-art multi-phase power redundancy, industrial-quality cooling, high security, fire suppression and backup power generation systems. Perhaps most importantly, they're located in the richest Internet traffic distribution points in the United States and Europe. Proximity to these interchanges has a direct effect on access and transfer speeds — which are measurably higher for our customers.
Our European data centre infrastructure includes:
Our European data centre infrastructure includes:
- Closed, private data center facilities
- CCTV surveillance and biometric access control
- Fault-tolerant power redundancy
- Powerful industrial-class generators
- 24/7 monitoring
- Liebert temperature-controlled server environment
- N+1 and redundant AC/DC UPS Power
- Ample cooling capacity
- Technical staff on premises
USA - Baltimore, Maryland (ML1)
Maryland's largest carrier-neutral data center is the only data infrastructure business of its kind in Baltimore. Supported by a state-of-the-art, 30,000 square foot facility, it is dedicated to providing superior data center services through premier engineering design, in house technical expertise and a proven ability to deliver a safe and secure data environment for all IT needs.
Facility
Facility
- 16,500 sq ft conditioned/ raised floor space
- Cabinets, cages, and suites that can be customized to meet precise requirements
- Available build-outs of clients employee work space
- Manned 24 hours a day, 7 days a week, 365 days a year
- Access restricted to authorized client personnel and Tier- Point employees
- Axis IP-based interior and exterior surveillance cameras
- Entrance and exit controlled by HID contact-less access cards
- Cabinet access controlled by combination dial system
- Biometric Hand-scan
- Mantraps
- N+1 redundant electrical design and distribution
- Automatic switching from primary to backup power supply
- Single and three-phase power
- Completely isolated ground system
- Diesel generators 48-hr onsite fuel supplemented with refueling contracts
- Multiple Power feed stations
- Carrier-class, carrier-neutral facility
- TierPoint-provided, redundant IP bandwidth available with 10Gb connectivity
- TierPoint-provided cross-connections of standard media types to connect customers to the carrier of their choice
- Diverse and high capacity fiber infrastructure from over fourteen (14) carriers
- Dark fiber connectivity available
- 24/7
- Comcast
- Cogent
- Fiberlight
- Harborlite
- Harbor Metro
- ICBN (Inter County Broadband Network)
- Level (3)
- Reliance Globalcom
- TW Telecom
- Verizon
- XO Communications
- Zayo
